Client Tech Support Associate

Fiserv • King of Prussia, PA

104d • Onsite

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. If you want to make an impact on a global scale, come make a difference at Fiserv. As a Client Tech Support Associate, you'll play a key role in delivering exceptional service to our clients. This position involves providing technical support, troubleshooting issues, and ensuring that our clients' needs are met promptly and effectively. The team is dedicated to maintaining high client satisfaction through efficient problem-solving and excellent communication.

Requirements

• 2+ years of experience in technical support.
• 1+ year(s) of experience with troubleshooting software or hardware issues.
• 1+ year(s) of experience providing phone or remote support.
• 1+ year(s) of experience using ticketing systems for support.
• 2+ years of an equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

• Experience with CRM tools.
• Familiarity with financial technology products.
• Strong problem-solving skills.

Responsibilities

• Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
• Troubleshoot and diagnose technical problems, guiding clients through solutions.
• Escalate complex issues to higher support tiers when necessary.
• Document client interactions and solutions provided to ensure accurate records.
• Collaborate with internal teams to improve support processes and client experiences.
• Maintain a strong understanding of Fiserv products to effectively assist clients.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities