Client Tech Engineer - Digital Technology Services

Hackensack Meridian Health-posted 3 months ago
Full-time • Mid Level
Edison, NJ
5,001-10,000 employees
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The Client Technologies Engineer will design, configure, and maintain the end user computing environment for Hackensack Meridian Health (HMH). Primary duties include systems management, Operating System architecture, configuration, and maintenance for Windows, Chrome, and Mac OS; mobile device platform and endpoint management; problem, procedure, and process analysis and documentation; application packaging and deployment; and project task work. Handles tier 1 incident support.

  • Complete job assignments for IT Governance projects and IT projects to ensure achievement of established project milestones.
  • Adheres to established PMO project methodologies; Specifically, around defining plan, build, deploy steps and progress to completion.
  • Consistently live out the commitment to the HMH tenets of service excellence that Customer Centered, Service Focused, Quality Driven, Resource Wise and Growth Oriented.
  • Maintains a professional appearance for both themselves and their work environment.
  • Supports Client Technology Engineering team's goals to provide a standardized end user experience across the HMH environment.
  • Builds positive relationships with managers and staff in all areas.
  • Provides a satisfying customer experience by interacting in a kind and pleasant manner.
  • Prioritizes and responds promptly based on severity levels to needs of the customer.
  • Proactive/timely recognition of opportunities for service recovery to resolve issues.
  • Contributes to the achievement of established department goals and objectives.
  • Adheres to department policies, procedures, quality standards, and safety standards.
  • Complies with governmental and accreditation regulations.
  • Manages HMH client system architecture, including design, configuration, and management of Group Policy, OU structures, Access Roles, etc.
  • Designs, architects, tests, deploys, maintains, and documents Windows OS images and accompanying standards, requirements, hardening guidelines, etc.
  • Designs, architects, tests, deploys, maintains, and documents Chrome and Mac OS and accompanying standards, requirements, hardening guidelines, etc.
  • Configures, maintains, and documents application and operating system update processes and procedures.
  • Configures and manages endpoint and mobile device management tools (i.e., Ivanti EPM, VMWare Workspace ONE).
  • Tests new end user solutions and technologies to ensure they support existing OS images, peripherals, and primary end user workflows.
  • Packages and/or scripts, tests, and deploys desktop applications.
  • Configures, maintains, and documents file shares and permissions.
  • Provides support for ongoing and future acquisition and migration activities.
  • Creates process maps and related documentation for Client Technology Engineering workflows, procedures, and responsibilities.
  • Proactively detects client problem and device non-compliance / configuration issues.
  • Performs research, testing, and development for hardware, peripherals, applications, and operating systems.
  • Configures, maintains, deploys, and documents enterprise security tools in accordance with HMH security policies and IT Security requirements.
  • Performs after hours incident support.
  • Analyzes, documents, and publishes device problems and resolutions.
  • Develops processes and framework around device problem management.
  • Maintains license management for systems and solutions managed and maintained by the Client Technology Engineering team.
  • Responds to requests for tier 1 incident support.
  • Manages tickets for incidents and requests.
  • Reports for emergency response and performs tasks assigned.
  • Bachelor's degree in computer science, systems management, information systems, or a related field, and/or applicable technical certificate and/or equivalent related experience.
  • Minimum of 3+ years of IT end user support and systems experience.
  • Prior experience supporting end user support and systems in a large, geographically dispersed enterprise environment.
  • Enterprise desktop support, enterprise systems management, Microsoft Active Directory, Group Policy management (GPO), computing hardware, computing software, troubleshooting skills, independent thinking, problem analysis, technical documentation, project management.
  • Google Admin Console, Chrome browser, and ChromeOS management and configuration experience.
  • Microsoft Enterprise Desktop Support; MacOS Experience; ChromeOS; Ivanti / LanDesk; VMWare Workspace ONE; thin and thick client (e.g., Neverware), laptops, mobile devices (iOS & Android), tablets, printers, telephones, etc.
  • Practical knowledge of project management principles and tools.
  • Practical knowledge of project management methodologies, tools, and practice.
  • Familiarity and understanding of Google Workspace solutions (i.e., Sheets, Documents, Presentations, Chat, Gmail, etc.).
  • Ability to collaborate with team members across IT and the enterprise.
  • Knowledge of HMH Behavioral Expectations for Service Excellence.
  • Customer services skills, communication skills, critical-thinking skills, judgment, detail-oriented, listening skills demonstrated.
  • Demonstrated critical thinking and creative problem-solving skills related to investigating and resolving customer and departmental issues, needs, and initiatives.
  • Excellent verbal and written communication.
  • Experience working in healthcare and/or life sciences.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid leave
  • Tuition reimbursement
  • Retirement benefits
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