Client Systems Technician

Cayuse Holdings•Hurlburt Field, FL

29d•Onsite

About The Position

Employment in this role is conditional upon successful execution of the contract by the client. The Work The Client Systems Technician provides specialized technical support for client-based information systems, including desktop computers, laptops, mobile devices, peripherals, and associated software applications. This role supports end-users in a secure, mission-critical environment to ensure operational continuity and compliance with applicable government standards. The technician installs, configures, troubleshoots, and maintains client systems while adhering to cybersecurity policies and organizational procedures. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

Client Systems Technician Journeyman: Bachelor’s degree or approved equivalent experience. IAT/M Level II. 4 years cyber and/or Information technology duties and experiences
Active Secret Security Clearance is required.
Client Systems Technician SME: Bachelor’s degree or approved equivalent experience. IAT/M Level II. 6 years cyber and/or Information technology duties and experience.
Active Secret Security Clearance is required.
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Ability to analyze systems and procedures.
Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately.

Responsibilities

Provide client systems technical support consistent with the Client Systems Technician labor category.
Support end-user systems and technical support activities aligned to the DCWF Technical Support Specialist work role.
Perform Token Agent duties.
Install, troubleshoot, and maintain hardware.
Install, troubleshoot, and maintain.
Configure security settings.
Install, troubleshoot, and maintain.
Install, troubleshoot, and maintain, monitor, video displays and Keyboard Video Mouse (KVM) systems system backups and perform system restoration.
Provide telephone support by installing, troubleshooting, and maintaining mobile devices.
Coordinate warranty and depot repair with the appropriate vendors.
Create scripts to automate tasks and technical documentation for routine work tasks.
Create and maintain documentation for all installs and changes.
Maintain Uninterruptable Power Systems (UPS) at customer desks.
Document support actions and maintain system support records as applicable.
Other duties as assigned.