Client Systems Engineer - Mac

eBay

1d • $68,000 - $121,200

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Join eBay and be part of a team that drives innovation and excellence. As a Client Systems Engineer - Mac, you will ensure the flawless operation and maintenance of endpoint devices. You will work in a dynamic, global enterprise environment. This is your chance to work with world-class technologies and collaborate with ambitious professionals who push boundaries. Essential Job Responsibilities The engineer in this position will provide technical assistance for macOS endpoints and manage Client Engineering services, which include Jamf, Intune, Apple Business Manager, CrashPlan, CrowdStrike, macOS operating systems, and related technologies.

Requirements

• 5+ years of experience in desktop support conducting advanced troubleshooting of modern Apple devices within a corporate environment.
• Over 5 years of experience providing support and troubleshooting for several endpoint management platforms, including Jamf, Intune, related MDM tools, and Azure AD/Active Directory.
• Proficiency in scripting languages and principles – such as shell, Python, Swift, or any scripting language used to automate, configure, coordinate, or secure an Apple environment.
• Strong written and oral communication skills, with the ability to communicate complex technical concepts to peers and management.
• Ability to think logically and analyze application and business process requirements.
• Experience in a user-focused technical-support environment.
• Dedicated and able to work independently with minimal supervision.
• Bachelor's degree or higher in information technology, computer science, or an equivalent combination of education and experience.

Nice To Haves

• Experience with management of iOS/iPadOS and Android through Intune MDM is a plus, as this engineer will also be supporting our Mobile team.

Responsibilities

• Supporting automated device provisioning services, primarily Jamf/Apple Automated Device Enrollment.
• Preparing third-party and native macOS software packages for distribution to endpoints during new installations, upgrades, and patching processes.
• Setting up and implementing macOS policies, scripts, and MDM profiles on endpoints following all Information Security standards.
• Assisting with endpoint management service installations, upgrades, and maintenance.
• Monitoring all endpoint deployments to ensure quality and SLA compliance.
• Taking ownership of incidents brought up by helpdesk personnel for Client Engineering services, including advanced troubleshooting and resolution of complex issues on macOS endpoints.
• Assisting with all incident/request tickets coming into the Client Engineering queue.
• Crafting and maintaining detailed end-user documentation, support documentation, process flows, and reporting for Client Engineering managed systems.

Benefits

• The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).
• Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level