Client Systems Engineer I - Senior Deskside Support in Caledonia, MI (Hybrid)

Farmers•Grand Rapids, MI

15d•Hybrid

About The Position

We are Farmers! We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram , LinkedIn , and TikTok . Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Provides onsite deskside support and resolutions for challenging technical issues relating to client systems. Performs root cause analysis by utilizing problem determination and analytical skills relating to applications, hardware, access, connectivity, security, database, mobile devices, and peripherals. Assists with hardware installations, imaging, and troubleshooting of end-user devices. Leads minor projects such as department initiatives, compliance reports, and roadmap items. Creates and modifies knowledge base articles and technical documentation as needed. Provides exceptional customer service while ensuring minimal disruption to the business. Collaborates internally and externally relative to their department while being customer-focused.

Requirements

Three years of technical experience or IT-related equivalent technical knowledge in an enterprise environment, including deskside support.
Hands-on experience with hardware troubleshooting, imaging tools, and enterprise endpoint management systems.
High school diploma or equivalent required.
Strong and effective written and verbal communication skills.
Excellent customer service and interpersonal skills for onsite interactions.
Ability to lift and move computer equipment as needed.

Nice To Haves

Bachelor’s degree preferred or equivalent, IT related certifications and relevant experience.

Responsibilities

Provide onsite deskside support for end-user devices, including desktops, laptops, printers, and peripherals.
Perform hardware diagnostics, repairs, and replacements as needed.
Install, configure, and troubleshoot operating systems, applications, and drivers.
Image and deploy new systems, ensuring compliance with enterprise standards.
Resolve complex technical issues referred from the Help Desk that involve applications, hardware, access, security, database, mobile devices, and server items in an enterprise environment.
Perform root cause analysis and develop solutions and/or requirements for solutions.
Manage enterprise-level client security (encryption, antivirus, firewall, data loss prevention, policies, etc.), client endpoint management (Intune, NexThink, etc.), Active Directory, and VDI.
Assist with network connectivity troubleshooting for wired and wireless devices.
Support conference room technology and AV equipment as needed.
Manage minor projects such as testing, deployment, and remediation; develop customer training documentation, processes/procedures, and technical documentation.
Maintain accurate asset tracking and inventory for end-user hardware.

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location.
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance