Client Systems Administrator

Epic • Verona, WI

356d

About The Position

As a Client Systems Administrator within Epic's Hosting entity, you'll apply your technical savvy and problem-solving skills to integrate Epic's software into our hosting environment. Working within multiple sides of the software, you'll be charged with the task of making sure our system is accessible and presented consistently to our end users. You will install, upgrade, and troubleshoot our software and work with both the customer and other technical teams at Epic during the system design process to translate business needs into technical systems solutions. Additionally, you'll work as a knowledgeable Windows system administrator ensuring that various pieces of the software run successfully.

Requirements

• Bachelor's degree or higher in engineering, math, physics, MIS, or hard science preferred.
• A history of academic and professional success.
• Strong analytical and reasoning skills.
• Willingness to travel 1-2 weeks per year.
• Eligible to work in the U.S. without visa sponsorship.
• Relocation to Madison, WI area (reimbursed).
• COVID-19 vaccination.

Nice To Haves

• Technical knowledge in Microsoft Windows Server or Windows OS including debugging and Sysinternals tools.
• Familiarity with peripheral devices such as printers, scanners, signature pads, and cameras.
• Experience with Microsoft technologies such as RemoteApp, Active Directory, IIS, and ASP.NET.
• Knowledge of Citrix technologies such as XenApp and NetScaler.
• Experience with VMware technologies such as VMware Horizon View, ESXi, and vSphere.
• Development knowledge in areas such as C#/ASP.NET, Object-oriented programming, MVC, JavaScript and PowerShell.
• Understanding of networking concepts (load balancing, TCP/IP, DNS) and troubleshooting tools (Wireshark, command line).
• Knowledge of cybersecurity concepts such as vulnerability and risk assessment, security controls, confidentiality and incident recovery.
• Microsoft, Citrix, VMware, or Cisco certifications.

Responsibilities

• Install, upgrade, and troubleshoot Epic's software.
• Ensure system accessibility and consistency for end users.
• Collaborate with customers and technical teams during system design.
• Translate business needs into technical systems solutions.
• Maintain confidentiality, integrity, and availability of Epic Hosting.
• Follow policies and procedures and escalate when necessary.
• Escalate potential security incidents and provide relevant information.

Benefits

• Comprehensive benefits to keep you healthy and happy.
• Merit-based compensation reflecting the impact of your work.
• Eligibility for annual raises and bonuses.
• Stock grants to increase your stake in the company's success.
• Four-week sabbatical after five years of service.
• Diversity, equity, and inclusion principles in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees