Elizabethtown College-posted 3 months ago
Full-time • Entry Level
Elizabethtown, PA
Educational Services

Elizabethtown College is seeking applications for a Client Systems Administrator to join the Information & Technology Services department. This position is part of the three-member Network Support team which is responsible for managing the College's computing infrastructure. The position will have an on-campus presence. As a member of this team, the Client Systems Administrator will lead the management of the college's endpoint devices, including software deployment, patch management, endpoint protection, and monitoring. Using both cloud and on-premises management tools, the Client Systems Administrator packages, tests, and deploys applications, patches, and configurations. The position also supports the on-going management of the college's enterprise systems and information security initiatives as part of the Network Support team. The ideal candidate will possess expertise in cloud-centric management tools, sound judgment to identify and implement effective solutions, strong diagnostic skills to identify root causes, and a creative approach to process improvement to prevent recurring issues. Success in this role requires close collaboration with others, keen attention to detail, and the ability to make thoughtful decisions in a fast-paced environment. This position is well-suited for someone eager to apply their expertise in device management while contributing to the mission of an academic community.

  • Develop, test, and manage system images for client computers, including Windows and Apple operating systems.
  • Create packages for software deployment/upgrades, test compatibility, and coordinate bulk deployment to client devices.
  • Create, maintain, and audit the patching schedules for all endpoints, including client devices and servers.
  • Lead the configuration, maintenance, and enhancements of systems that support endpoint management.
  • Provide tier 3, expert level support for issues raised by the Client Services team.
  • Manage centralized print servers and print configurations for client devices.
  • Evaluate effectiveness of current and proposed tools, providing guidance for enhancements to systems.
  • Lead the annual planning for the replacement cycles of college-issued client devices.
  • Assist in management of Microsoft 365 integrations and applications.
  • Maintain up-to-date knowledge surrounding the supported processes, including hardware, software, and cybersecurity.
  • Create and maintain detailed technical documentation for supported processes and systems.
  • Develop procedures and tools to automate routine processes and audit consistency.
  • Identify and analyze current and potential issues with client systems. Recommend and implement solutions.
  • Participate in the after-hours response plan for IT emergency response.
  • Other duties as assigned.
  • A bachelor's degree in information systems, computer science, or a related field and a minimum of two years of computer administrator/support is required.
  • Experience deploying, configuring, and managing Windows and Apple computers through enterprise tools (e.g. InTune, KACE, JAMF, etc.).
  • Experience managing Active Directory and Group Policy.
  • Microsoft 365 Endpoint Administrator certification is preferred.
  • Experience working for a college is also desirable.
  • FREE College undergraduate tuition for employee, spouse and dependent(s) after six months of full-time employment.
  • Extended PAID time off around the holidays.
  • FREE access to Bowers Center exercise equipment & pool.
  • Generous paid time off for vacation & sick leave.
  • Beautiful campus setting with walking paths, library, cafeteria, Starbucks kiosk, college bookstore, mail services, pool, exercise classes.
  • Excellent benefits (medical, dental, vision, retirement match & more!).
  • FREE Employee held events throughout the year on campus.
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