Client Svcs Specialist II

City National Bank • New York, NY

2d • $18 - $28

About The Position

This person will handle a variety of branch transactions for Entertainment Operations except new accounts. They are expert in all aspects of providing exemplary customer service and assisting customers with any transaction. Has good working knowledge of bank policies and procedures.

Requirements

• Minimum 2 years of experience working in a bank branch or bank operations role with cash handling experience required
• Minimum 2 year direct customer service experience required
• Minimum 2 year of basic computer experience (e.g. Microsoft Word, Excel, Outlook) required

Nice To Haves

• Minimum of 1 year experience in a banking environment required.
• Good problem solving and communication skills required.
• A general understanding of branch operations preferred.
• Basic computer skills including ability to use Microsoft Word and Excel preferred.
• Ability to perform branch positions with minimal supervision required.
• Working knowledge of Federal Regulations and Bank policies and procedures required.
• Thorough knowledge of Bank products and services required.
• Good verbal and written communication skills required.
• Ability to handle problem situations with colleagues and clients effectively required.

Responsibilities

• Responsible for the “back office” functions of the branch.
• Provides the branch with the flexibility and expertise to perform the duties of the Client Service Representative functions at a moments notice.
• Actively identifies and participates in the cross selling of CNB products and services when appropriate.
• Responsible for coaching of branch colleagues in policies, procedures, and/or processes in the various functions.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees