Client Svc I Representative- Receptionist

Canon U.S.A., Inc. • Princeton, NJ

88d • $17 - $23

About The Position

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. This role involves performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, and entering data into the computer. The position requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Requirements

• High School Diploma, GED, or equivalent experience required.
• Less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work overtime as needed.
• Required to obtain security and/or other clearances required by customers.
• May require driving between multiple client locations, necessitating a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Reviews and responds to management and client requests via emails, phone calls, text messages, and verbal communication.
• Focuses on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Performs tasks related to Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, and File Room/Records File Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Performs general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, and entering data into the computer.
• Responds to customer needs and requests, accepts deliveries, and sets up food and beverages for meetings.
• May also be responsible for copy/binding/copier maintenance.

Benefits

• Competitive compensation package including medical, dental, vision.
• 401(k) Savings Plan.
• Discretionary profit sharing.
• Discretionary success sharing.
• Educational assistance.
• Recognition programs.
• Vacation.
• Employee referral bonus.
• Employee discounts.
• Dress for Your Day attire program.
• Volunteer opportunities to give back to the local community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED