Client Support

Santander Bank • New York, NY

275d • $56,250 - $92,500

About The Position

The Client Support position is focused on ensuring the highest quality of client satisfaction by responding to clients and/or brokers on general inquiries. The role involves collaboration with internal multifamily departments, including Processing, Underwriting, and Operations, to address client and broker needs in a timely manner, taking immediate action to resolve issues and escalating when necessary. Responsibilities include creating commitment letters, inputting data into the originations system, and proactively offering creative solutions to enhance the client and broker experience. Participation in projects as needed and adherence to process standards and documented procedures are also key aspects of the role.

Requirements

• Bachelor's Degree or equivalent work experience.
• Customer service and/or business process experience.
• Experience in Microsoft Office (Outlook, Excel, and Word).
• Knowledge of real estate (multifamily and commercial) loan documents.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Ability to identify and resolve exceptions and interpret data.
• Proven customer service/relations skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work well with all levels of management and internal departments.
• Well organized, detail oriented, and exceptional problem-solving skills.
• Knowledge of bank products, procedures, and customer service.
• Knowledgeable in lending regulations.
• Ability to work independently and prioritize projects.

Nice To Haves

• Strong analytical and problem-solving skills.

Responsibilities

• Respond to clients and/or brokers on general inquiries.
• Collaborate with internal multifamily departments to address client needs.
• Create commitment letters and input data into the originations system.
• Proactively offer creative solutions to improve client experience.
• Participate in projects as needed.
• Adhere to process standards and documented procedures.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree