Client Support Technician

TekSynap•Albuquerque, NM

5h•Onsite

About The Position

We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Requirements

Active Secret clearance required
DoD 8570 IAT I certification required
Active HDI Desktop Support Technician or ability to obtain within 60 days of hire.
1-3 years of experience

Nice To Haves

Prior experience in a government consulting services environment is preferred

Responsibilities

The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information.
Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs.
Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred
Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation
Maintains required documentation of Tier 1 processes and SOPs
Deployment, configuration and troubleshooting of Windows 10 SDC
Support SDC applications such as Web Browsers, Adobe, ActivClient, Microsoft Office products and other software
Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates
Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues
Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining of all associated documentation
Troubleshoot and configure peripheral devices, system hardware and MFDs
Support enterprise applications on Apple iOS and other mobile devices
Maintain, support and troubleshoot both classified and unclassified VTC systems
Scheduling and facilitating of all unit VTC