Client Support Technician I - Information Technology
Ashland University•Ashland, OH
316d
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About The Position
This position is responsible for Tier 2 & 3 support monitoring, maintaining, testing, and repairing Ashland University workstations, and classroom equipment. This position will also provide oversight, mentoring, knowledge bases, and training student workers. Be well-versed in current and emerging computing, mobile device, and workstation technologies as they apply to the University environment. Provide recommendations and insight on best practices in their support. Conduct periodic needs analyses as directed by the Director of Information Technology Support Services. Provide formal and informal training and expert-level field troubleshooting.
