Client Support Staff

Women Against Abuse • Philadelphia, PA

8d • Onsite

About The Position

Working within the Women Against Abuse's (WAA) residential shelters and in coordination across various departments, Client Support Staff (CSS) establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children, offering support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options.

Providing tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.). Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory.

What WAA Can Offer You and What You'll Love About WAA
Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, PTO for Vacation, Personal, Holidays and accrual of Sick Days in addition to a comprehensive medical/vision/dental benefits package.

The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism

Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.

Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse’s hiring decisions are based on merit, qualifications, and business needs.

Sunday - Thursday 11:00 PM - 7:00 AM

40 hours per week

Requirements

• A High School Diploma or the equivalent is required.
• At least one (1) year experience in an advocacy, crisis or shelter support position is required.
• The ability to read, write and comprehend English is required.
• Demonstrated ability to work effectively with a diverse population is required.
• Demonstrated ability to work effectively as a team member is required.
• Demonstrated commitment to service of others is required.
• Demonstrated proficiency in communication, both verbal and written, is required.
• Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire (February 17 - March 5).
• Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)

Nice To Haves

• Bilingualism is strongly preferred.

Responsibilities

• establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children
• offering support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options.
• Providing tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.)
• Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory.

Benefits

• Annual Increases
• Years of Service Recognition
• EAP
• Pay differential for agency observed holidays and declared inclement weather
• PTO for Vacation, Personal, Holidays and accrual of Sick Days in addition to a comprehensive medical/vision/dental benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees