Client Support Specialist
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Client Support Specialist is responsible for establishing and maintaining professional relationships with clients across multiple levels of client organizations. This role serves as the primary contact for selected clients and provides support of accounts to the Strategic Account Manager. The specialist will develop and maintain a working knowledge of clients' objectives, plan designs, and overall needs, while understanding the client's organization and structure, products/services, and any changes that may occur. Regular service and relationship communications with clients are essential, as well as identifying, researching, resolving, and providing prompt follow-up to all client issues. The specialist will actively engage in client meetings and conference calls, maintain documentation, and provide consulting and ongoing training as needed. Collaboration with cross-functional teams is crucial to represent clients internally and coordinate functions such as problem resolution and project completion. The role also involves utilizing data and analytics tools to prepare reports and presentations, working with the Implementation team for smooth transitions, and maintaining accurate documentation in ProCareRx systems.
