Client Support Specialist
About The Position
Residential Elevators, Inc. - the fastest-growing home elevator company in the U.S. - is seeking a professional, relationship-driven Client Support Specialist to support our premium clientele and ensure exceptional service delivery. This is a full-time, salaried position with benefits and long-term growth potential. Since 1996, we've designed, manufactured, installed, and serviced luxury home elevators across 15+ states. With over 200 employees nationwide, we're recognized for our commitment to quality, precision, and personalized service - values that define everything we do. As a Client Support Specialist, you'll serve as the primary point of contact for high-value clients, managing service scheduling, resolving complex issues, and facilitating seamless communication between customers and our internal teams. This is not a conventional customer service role - it is a premium client-facing position where professionalism, discretion, and a luxury-service mindset are essential. This is a 40-hour/week salaried role with a potential Saturday rotation.
Requirements
- 2+ years of client account management experience, ideally in finance, insurance, luxury services, or other relationship-driven fields.
- Demonstrated ability to work with high-value clients using discretion, tact, and professionalism.
- Excellent communication and organizational skills; able to remain calm and effective under pressure.
- Proficiency with Microsoft Office and CRM platforms, salesforce preferred.
- Highly reliable, proactive, and detail-oriented, with a strong commitment to high-quality service.
- Full-time availability (40 hours/week; some Saturdays may be required).
- Positive, polished, and solutions-oriented approach.
- Veterans encouraged to apply.
Responsibilities
- Act as the main liaison between clients and internal teams, ensuring fast and professional resolution of service needs.
- Manage, update, and optimize daily schedules for service technicians to deliver a smooth client experience.
- Communicate with clients clearly, confidently, and professionally by phone and email.
- Collaborate with operations, service, and leadership to maintain outstanding customer satisfaction.
- Identify process improvements that enhance efficiency, communication, and overall service delivery.
Benefits
- Competitive salary, full benefits package, and company-paid training.
- Opportunities for career advancement as we continue expanding nationwide.
- Equal Opportunity Employer and drug-free workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Machinery Manufacturing
Education Level
No Education Listed
Number of Employees
101-250 employees
