Client Support Specialist

Anuvia Prevention & Recovery Center • Charlotte, NC

23h • Onsite

About The Position

The Client Support Specialist provides around-the-clock support to individuals receiving residential services at the Samuel Billings Center. This role is essential in ensuring a safe, therapeutic, and recovery-oriented environment by delivering client-centered care, supporting daily living needs, and collaborating with clinical staff.

Requirements

• High School Diploma or GED required
• Ability to read, interpret, and prepare professional documentation and reports
• Basic math skills (addition, subtraction, multiplication, division)
• Strong reasoning and problem-solving skills
• Clerical and administrative knowledge, including record management
• Proficiency with computers, electronic health records, and Microsoft Office applications
• Valid North Carolina or South Carolina Driver’s License required
• Anuvia Values: Adaptability, Nurturing, Unity, Vitality, Integrity, Accountability
• Strong written and verbal communication skills
• Dependability, reliability, and accountability
• Initiative and willingness to learn and grow
• Effective problem-solving and teamwork skills
• Commitment to quality, accuracy, and continuous improvement

Nice To Haves

• Minimum of two (2) years of direct healthcare experience preferred
• Experience in substance use disorder treatment strongly preferred
• Equivalent combinations of education and experience will be considered
• Certified Peer Support Specialist (CPSS) preferred

Responsibilities

• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered.
• Maintain a safe and therapeutic environment, including conducting bed checks, room searches, UDS collections as needed, and monitoring client behaviors.
• Search, secure, document, and properly manage client possessions and medications in accordance with State and agency guidelines.
• Observe and assess client physical and mental health, consulting with nursing and clinical staff as needed.
• Assist clients in identifying and overcoming barriers to recovery; provide educational and therapeutic activities as appropriate.
• Administer medications per provider orders (with or without a nurse present, as appropriate) and provide CPR/First Aid when needed.
• Attend shift reports and ensure effective communication across shifts regarding client care and safety.
• Complete incident reports and required documentation in compliance with State, agency, and federal regulations.
• Enter and maintain accurate client data in electronic health records; monitor documentation for compliance.
• Participate in Quality Assurance (QA) and Quality Improvement (QI) activities as assigned.
• Support clients with activities of daily living (ADLs), skill development, and ensuring basic daily needs are met.
• Maintain monitoring documentation and support recovery-oriented interventions.
• Oversee food inventory, including ordering, stocking, and tracking supplies to ensure availability and reduce waste.
• Plan, prepare, and facilitate mealtimes according to dietary guidelines, resident needs, and organizational standards.
• Coordinate dietary preferences, restrictions, and special meal requests with residents and staff.
• Prepare and organize materials for group therapy sessions, including handouts, worksheets, and visual aids.
• Set up physical or virtual spaces for group sessions to ensure a supportive environment.
• Track, store, and maintain therapeutic materials and supplies; request additional items as needed.
• Support the development of new group activities when requested.
• Follow all agency policies, procedures, and professional standards, demonstrating positivity, professionalism, and appropriate verbal and body language.
• Perform other related duties as assigned.
• Complete client admissions, including drafting service plans.
• Facilitate client transitions, referrals, and discharges, including follow-up documentation.
• Conduct intake screenings and ASAM assessments (if trained and qualified as a QP) to determine appropriateness for admission.
• Provide peer support services that promote recovery, self-determination, self-advocacy, wellness, and community living skills.

Benefits

• Immediate health benefits with no waiting period.
• Generous time off policies and company-provided disability insurance.
• Competitive salary with a 401(k)-plan featuring a 7% employer contribution after the first year.
• Access to continuous learning and development opportunities, plus a range of additional benefits and opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED