Client Support Specialist - Part Time
About The Position
King Risk Partners, LLC is seeking an exceptional individual with proven discipline, drive to advance and commitment to join their team as a Client Support Specialist. The ideal candidate will be sales and service focused, team-oriented, self-motivated, resourceful, detail-oriented and enjoy working in a collaborative and fast-paced environment. In this role, you will be responsible for answering customer queries and helping solve customer issues. You may also be required to review a customer’s policy and direct calls to sales agents when to secure or replace an existing policy. To ensure success, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. This position will be based out of their Elmira, NY office. King Risk Partners, LLC is dedicated to providing top-tier insurance solutions to clients while fostering a positive and collaborative work environment, and is a growing leader in the insurance industry.
Requirements
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Basic computer skills and knowledge of database software.
- High-level typing skills.
- Advanced knowledge of telephone and call forwarding systems.
- Ability to remain calm in stressful situations.
- Ability to explain detailed policy concepts in a simple way.
- Personal and/or commercial lines insurance lines knowledge.
- High school diploma or GED.
- 3+ years of customer service experience.
- Previous experience working as a customer service representative.
Responsibilities
- Become familiar with company insurance products.
- Answering calls and responding to customer inquiries.
- Accessing customer accounts and policy schedules.
- Processing payments, simple endorsements such as address changes, pulling documents.
- Providing customers with detailed information about policies and products.
- Liaison between agents, carriers, and customers.
- Identifying accounts for upsell or cross sell potential and forwarding customers to sales agents when a policy needs to be initiated or upgraded.
- Typing up complaint reports.
- Managing the customer complaint database.
- Scanning and attaching files when necessary.
- All other duties as assigned.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with employer match
- Short-Term Disability (employer paid)
- Long-Term Disability (employer paid)
- Life Insurance
- Employee Assistance Program
- Generous PTO Policy
- Tuition Reimbursement
- Employee Referral Program
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
