Client Support Specialist

Gallup • Township 1, NE

2d • $20 - $23 • Hybrid

About The Position

Elevate the client experience through sharp thinking, steady composure and world-class service.
At Gallup, every client interaction matters. As a client support specialist, you will be trusted to diagnose issues, navigate internal systems and deliver complete, well-reasoned solutions across phone, chat and email support.
If you are energized by resolving complex questions, comfortable working with technology and motivated to own each client experience from start to finish, we encourage you to apply.

Requirements

• Associate degree or at least three years of customer service or technical support experience required
• Ability to work full time within a schedule between 7 a.m. and 7 p.m. required
• Strong written and verbal communication skills required
• Proven proficiency in Microsoft Word and Excel required
• A commitment to working on-site at Gallup’s Omaha office at least three days per week required
• Eligibility to work in the United States required; this position is not eligible for employment visa sponsorship

Nice To Haves

• Experience providing live phone, chat or technical support preferred

Responsibilities

• Provide live phone and chat support to clients, resolving issues with professionalism and efficiency
• Diagnose platform, access and purchasing issues across Gallup’s various platforms
• Ask thoughtful, targeted questions to uncover the true source of client challenges
• Draft clear, concise and client-centered email responses that fully resolve inquiries
• Leverage internal tools, documentation and knowledge systems to identify and apply timely solutions
• Document interactions thoroughly and accurately
• Collaborate with teammates to ensure consistent, high-quality service across channels

Benefits

• Gallup offers a robust benefits package that includes medical, dental, vision, life and other insurance options; a fully vested 401(k) retirement savings plan with company matching; an employee stock ownership program; family-building benefits; an employee assistance program; and various reimbursements and activities that enhance our associates’ wellbeing.
• We also offer an estimated hourly range of $20-$23 for this role.
• Pay is based on a variety of factors, including an individual’s education, experience and skills, and may include bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees