Client Support Specialist
About The Position
Join the BOLD Integrated Payments team inside of VersiTech and let's lead the way together! Go above and beyond at a company that sets the standard for customer-first service. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from assisting with their payment processing systems to helping them maintain their POS equipment. You will grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Company Overview At VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth partners in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way. VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space. Who We Are We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations. We strive to live our values every day and, in every way, and are looking for others who feel the same way: We are ALL IN : committing wholeheartedly to a single vision and focused to achieve success for ALL involved - our employees, our partners, our vendors, our communities. We are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectives. We DARE TO BE DIFFERENT : embracing a culture of fun and approachability, prioritizing our partners and team members first. How will you make an impact in this role? In this role, you’ll be assisting customers with account and product inquiries via phone, as well as performing account maintenance for payment processing via email. You will also be trained to deliver extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured environment. Call volume can range on average from 20 – 50 calls a day, with email volumes ranging from 70-90 a day. Applicants will require a winning attitude, team player mindset and demonstrated success in customer service. If you possess the below experience, skills and share our values of providing remarkable experience for customers, then we look forward to receiving your application and speaking with you soon.
Requirements
- Customer service experience (two years +) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
- Proven success in a customer service environment (two years +).
- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.
- Ability to navigate multiple servicing platforms including Salesforce, Slack, G-Suite.
- Proven ability to manage change and continuous learning.
- Excellent written and verbal communication skills.
Nice To Haves
- Financial servicing and payment processing industry experience.
- Salesforce or similar CRM experience.
- Restaurant or retail experience.
Responsibilities
- Provide extraordinary customer care by responding to questions raised via phone & email concerning payment accounts in a fast paced, structured customer care environment.
- Ability to support multiple servicing across payment processing products.
- Support Customer First philosophy by ensuring professional handling of customer requests.
- Supporting Customers with maintenance, transactions, and funds related inquiries.
- Troubleshoot customer problems and determine how to resolve those problems.
- Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices.
Benefits
- Competitive base salaries
- 401(k) program with available company match
- Variety of medical, dental, and vision insurance plans to choose from with a substantial employer monthly contribution to the premiums
- Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
- FSA/HSA availability
- Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
- Career development and training opportunities
- Unlimited PTO, plus 7 major holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
