Client Support Specialist

Vanguard Title Insurance Agency•Auburn Hills, MI

1d•Onsite

About The Position

We are seeking a dedicated and customer-focused Client Support Specialist to join our title agency. The Client Support Specialist will be the first point of contact for clients on the phone and in the office, providing exceptional service and assisting with questions and concerns related to their transactions. This role is essential in ensuring client satisfaction and smooth communication between clients and internal teams. The ideal candidate should have excellent communication skills, a solid understanding of title and escrow services, and the ability to solve problems proactively.

Requirements

High school diploma or equivalent.
1-3 years of experience in customer service or administrative support.
Excellent verbal and written communication skills, with the ability to explain complex information clearly and effectively.
Proficiency with Microsoft Office Suite.
Exceptional organizational and multitasking skills, with the ability to manage multiple client interactions simultaneously.
Strong problem-solving skills and ability to work independently in a fast-paced environment.
High attention to detail and accuracy, particularly when dealing with legal documents and sensitive information.
Customer-focused mindset with the ability to maintain professionalism in challenging situations.

Nice To Haves

Experience with escrow or title software (such as SoftPro, RamQuest, or ResWare).
Experience working in a title agency, real estate firm, or escrow office.

Responsibilities

Serve as the primary point of contact for clients, responding to questions related to title, escrow, and the closing process.
Provide timely, accurate updates on the status of real estate transactions.
Communicate effectively with real estate agents, lenders, buyers, sellers, and attorneys to ensure all parties remain informed throughout the transaction.
Assist clients by answering general questions and directing inquiries to the appropriate department when needed.
Work closely with escrow officers, title officers, and internal teams to resolve issues and support smooth, on-time closings.
Manage incoming calls, emails, and client inquiries, providing clear solutions and follow-up as necessary.
Maintain detailed and accurate records of all client communications and transaction updates.
Track transaction milestones and coordinate with internal teams to help ensure timely closings.
Support office operations by assisting with closing packages, including delivery to notaries and logging returned documents.
Assist with administrative tasks such as scheduling appointments and processing payments.
Help maintain a professional, organized, and welcoming office environment for clients.