Client Support Specialist

ATIRIX MEDICAL SYSTEMS INC•Minnetonka, MN

61d

About The Position

Atirix Medical Systems Inc is seeking a full-time, entry-level Client Support Specialist to support, implement, and train clients on our medical software solutions. Atirix develops and provides medical software to U.S. and Canadian hospitals and health systems, working with clinical, biomedical, and IT professionals to improve healthcare outcomes through technology. This is an excellent opportunity for someone looking to build a career in healthcare technology, client services, or product support. You’ll start by assisting on projects and tasks across several teams, gaining exposure on how medical software is built, supported, and delivered. As you grow, you’ll have the opportunity to specialize in areas that align with your interests and strengths. This position is based in the Minneapolis / St. Paul area and reports to a Senior Specialist or Director of Client Services. About Atirix Medical Systems, Inc. Atirix Medical Systems is a medical software company based in Minnetonka, MN. Our flagship product is QC-Track®, a software system used by leading hospitals and imaging centers around the U.S. to track and report on quality control data for their medical imaging devices, which is needed for compliance with regulations. By helping our clients implement a rigorous quality control program our clients can have higher medical image quality, better patient care, and be ‘Always Inspection Ready™’.

Requirements

Bachelor’s degree or equivalent experience
Strong written and verbal communication skills
Organized and detail oriented
Ability to work independently and proactively anticipate next steps
Ability to thrive in changing environment
Must be able to pass a background check

Nice To Haves

Degree or experience in a healthcare-oriented field
1 - 3 years of professional work experience

Responsibilities

Assist support team by troubleshooting support requests from hospital clients
Respond to client questions via email or phone (login issues, software navigation, reporting)
Help clients prepare reports for Quality Assurance compliance inspections
Lead virtual client training sessions for clinical and technical users
Contribute to written and visual content for the online help center and technical manuals
Test software changes during product release cycles
Run test cases and collaborate with subject matter experts to validate updates