CLIENT SUPPORT SPECIALIST -BILINGUAL

CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES•City of Rochester, NY

56d•$18

About The Position

Under general supervision, provides non-medical home support and transportation to program clients as needed. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment.

Requirements

High School diploma or equivalent.
Possession of a valid NYS Driver’s license and use of a registered, insured, and reliable vehicle.
Cars with four doors and or small SUVs preferred.
One year of driving experience and familiarity with the city of Rochester and surrounding areas.
Bi-lingual skill to support client population REQUIRED (Spanish, Ukrainian, Dari, Swahili, Karen, or Nepali)
Willingness to travel and meet with clients in all areas where services are offered.
A relevant combination of education and experience will be considered.

Responsibilities

Transport clients to necessary appointments providing advocacy and support as needed.
Provide client assistance with grocery shopping, prescription pick-up, banking, friendly visiting, essential errands and light chores. May provide housekeeping services to clients such as make and change beds; dusting, vacuuming, light cleaning of kitchen, bedroom, bathroom; dishwashing; preparing light meals; making a list of needed cleaning items or grocery items; laundering, ironing; grocery shopping.
Must be able to lift and carry at least 20 pounds and use stairs.
Provides supervision services to clients (respite for caregivers). Monitor client’s safety.
Manages client contributions as needed.
Confirm rides/service with clients 24 hours prior to providing service.
Schedules appointments and necessary follow-up for assigned clients as needed.
Responds to calls from assigned clients within designated timeframes.
Keep clients appraised of available community resources and facilitate referrals.