Client Support Specialist (CSS) - Immediate Openings in Sacramento!

Whole Person Care Clinic•Sacramento, CA

1d•Onsite

About The Position

The Client Support Specialist (CSS) is a non-clinical operational support role responsible primarily for maintaining clean, safe, and orderly program environments while supporting basic client needs such as meal service and room readiness. This position plays a critical role in site operations by ensuring client living areas, common spaces, and service areas meet cleanliness and safety standards. The CSS also performs limited client-facing support functions such as meal distribution, basic observation, and reporting concerns to licensed or supervisory staff. This role does not provide clinical care and works as part of an interdisciplinary team to support overall program operations. The Client Support Specialist supports CalAIM-covered services in a non-clinical capacity and works as part of an interdisciplinary team, escalating clinical, safety, and behavioral health concerns to licensed staff as required. This position is a non-clinical support role. The Client Support Specialist does not: Provide medical, nursing, or licensed behavioral health treatment; Conduct clinical or diagnostic assessments; Provide psychotherapy or counseling; Make treatment decisions or clinical judgments; Administer or manage medications; Represent themselves as licensed or clinical staff.

Requirements

High school diploma or equivalent
Strong communication skills and ability to work within a team
Trauma-informed, client-centered support
Cultural humility and responsiveness
Professional boundary setting and adherence to scope of practice
Sound judgment regarding escalation and safety concerns
Effective verbal communication
Accurate and timely documentation
Team collaboration and reliability
Commitment to confidentiality, compliance, and ethical practice

Nice To Haves

Experience in residential services, healthcare support, shelter programs, or social services
Experience working with vulnerable or high-acuity populations
Familiarity with trauma-informed care principles

Responsibilities

Perform daily cleaning and upkeep of assigned client rooms, restrooms, common areas, and staff spaces
Ensure rooms are clean, safe, and ready for occupancy at shift change
Empty trash, replace liners, and maintain sanitation standards throughout assigned areas
Clean and disinfect high-touch surfaces (tables, chairs, door handles, railings, counters, etc.)
Sweep, mop, and spot-clean floors as required
Support linen management, including stocking clean linens and removing soiled linens to designated areas
Restock cleaning supplies, PPE, and basic site materials as assigned
Properly store cleaning equipment and materials at end of shift
Report maintenance, safety hazards, or supply shortages promptly
Assist with meal preparation setup, distribution, and cleanup in accordance with site protocols
Serve meals and beverages to clients in a respectful and orderly manner
Maintain cleanliness of kitchen and meal service areas, including counters, tables, sinks, and floors
Support dishwashing, trash removal, and restocking of meal service supplies
Always follow food safety and sanitation guidelines
Provide limited non-clinical assistance related to daily routines (meal access, room readiness, basic mobility support as trained)
Observe client wellbeing and report changes in condition, behavior, or safety concerns to licensed or supervisory staff
Maintain professional boundaries and client dignity
Utilize non-clinical de-escalation techniques when appropriate and escalate concerns promptly
Complete required cleaning checklists, shift logs, and incident reports accurately and on time
Communicate operational needs, safety issues, and task completion to team members and supervisors
Participate in shift handoffs as required
Collaborate with coworkers to complete shared operational tasks
Assist with site readiness, supply stocking, and general upkeep during busy periods
Follow supervisory directions regarding daily priorities and assignments
Maintain a cooperative, professional attitude and contribute positively to team workflow