Client Support Specialist - Home Delivered Me

Meals on Wheels Western Michigan • Grandville, MI

11h

About The Position

At Meals on Wheels Western Michigan, our mission is to provide quality nutrition services in a supportive environment to promote the health and independence of older adults in Kent and Allegan Counties.

We offer a range of programs — including home-delivered meals, community dining sites, senior pantry shopping, and liquid nutritional supplements — that help seniors live independently, stay connected, and thrive in their own homes.

Meals on Wheels delivers more than just food; we deliver kindness, companionship, and hope — ensuring that no senior is hungry or forgotten.

Want to help fight hunger in Western Michigan? Looking for more balance in your life with consistent hours that do not include nights and weekends?

As a Client Support Specialist at Meals on Wheels Western Michigan, you will play a vital role in ensuring our clients receive exceptional service. You will be the friendly voice behind our support team, helping clients and their families navigate our services with care and professionalism.

Nice To Haves

• Working with the elderly: 1 year
• Database management: 1 year
• Phone-based client service: 1 year

Responsibilities

• Align with our mission and values as an organization.
• Provide outstanding customer support to seniors and their families.
• Manage client files and address inquiries promptly.
• Collaborate with team members to improve service delivery.
• Maintain accurate records of client interactions.
• Assist in coordinating service schedules and deliveries.
• Use database tools like CAREeVantage to track and manage client information.
• Contribute to a positive team environment focused on community well-being.

Benefits

• Work-Life Balance: Consistent day shifts, Monday–Friday
• Impact: Make a difference in your community alongside incredible team members
• Competitive Compensation
• Health, dental, and vision insurance
• Company match for both HSA and 403(b) dollars (eligible immediately!)
• Life insurance, short and long-term disability
• Flexible Spending Account options
• Paid Time Off and paid holidays
• Employee Assistance Program for you and your household members
• 403(b) & 403(b) matching
• Dental insurance
• Health insurance & Health Savings Account
• Vision insurance
• Life insurance
• Flexible Spending Account
• Paid Time Off
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed