Client Support Specialist

Air Products•Allentown, PA

1d•Onsite

About The Position

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world. Reimagine What’s Possible We have an immediate opening for a Client Support Specialist , Digital Infrastructure Services located at our Global Headquarters located in Allentown, Pennsylvania, United States. At Air Products, your work keeps the world moving—supporting the digital experiences that enable cleaner energy, safer operations, and innovation at global scale. Join our Digital Infrastructure Services team as a Client Support Specialist and become a trusted partner to colleagues across the Americas and beyond, including senior leaders who rely on your “white‑glove” care. You’ll solve meaningful problems, learn new technologies, and collaborate with friendly, engineering‑minded teammates in a culture that values inclusion, growth, and continuous improvement. If you’re energized by helping people, building relationships, and making a visible impact, this role is for you.

Requirements

A motivated individual with a positive, enthusiastic attitude and eagerness to learn.
Ideally 3 - 5 yrs client support experience problem solving and technical troubleshooting, both in-person and remotely.
Excellent communication, organizational, and interpersonal skills.
General understanding of IT/digital infrastructure and ITIL processes.
Ability to effectively work independently and collaboratively across global teams.
Technical knowledge of a wide range of technologies including: ServiceNow Microsoft products (Windows, Office365) Network connectivity (TCP/IP, LAN/WAN) Remote connectivity/SSL/VPN Software distribution/SCCM Microsoft SCEP/Windows Firewall Virtual desktop infrastructure and/or Citrix.
Bachelor’s degree in Information Technology or related experience required.

Responsibilities

Provide in-person and remote Level 2 support for users located primarily in the Americas region and occasionally globally.
Collaborate with Digital Client Engineering team to perform testing, training, troubleshooting and documentation for new and evolving technologies.
Deliver training and offer consultation for the Level 1 IT Service Center.
Participate in an on-call rotation schedule with other global team members for escalated issues.
On an as-needed basis, provide Executive Support: White-glove Executive Support for the Chief Officers of the company and their admin assistants.
Standard Executive Support for all other officers of the company and their admin assistants.