Client Support Specialist
About The Position
EDOiQ is a software platform designed to support economic development organizations by helping them manage projects, data, and reporting with ease and precision. We’re looking for a proactive and personable Client Support Specialist to serve as a key connection between our clients and our internal team. The Client Support Specialist is responsible for ensuring a seamless client experience from onboarding through ongoing support. This role combines technical know-how, relationship management, and strong communication skills to help clients get the most out of EDOiQ. The ideal candidate is organized, curious about learning technology tools and systems, and confident working across teams to solve problems and deliver value.
Requirements
- Proficiency in Microsoft Excel, including importing, cleaning, and organizing data
- Comfortable learning and navigating SaaS products and new technology tools
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to balance multiple client requests with professionalism and empathy
Nice To Haves
- Experience with CRM systems (Salesforce) or project tracking tools (Monday) is a plus
- Familiarity with economic development or local government is helpful but not required
Responsibilities
- Lead new client onboarding, including data imports, account setup, and user training
- Conduct live client trainings via Microsoft Teams and occasional webinars
- Provide responsive and professional support to clients via email, chat, and meetings
- Submit and track bug reports and feature requests, collaborating closely with the Product Manager and development team
- Maintain accurate client records within Salesforce and project tracking systems (e.g., Monday.com)
- Keep clients informed about new releases, system updates, and best practices
- Manage and prioritize incoming support requests to ensure timely resolution
- Assist clients with project setup, requiring basic understanding of economic development project workflows
- Evaluate and communicate the prioritization of client feature requests based on business impact and cross-client needs
- Partner with the sales team during onboarding and handoff phases to ensure continuity and customer satisfaction
Benefits
- Full health benefits
- Full dental benefits
- 401(k) 4% automatic contribution
- Competitive compensation
- 9/80 opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
