Client Support Specialist

Inhabit Iq•Alpharetta, GA

7h•Hybrid

About The Position

Inhabit is seeking a Senior Client Support Specialist in our Payments Division at Vantage Card Services. As an ISO & Payment Facilitator, Vantage Card Services values exceptional customer relationships. The Senior Client Support Specialist will manage strong customer relationships, liaise between customers and cross-functional internal teams, and ensure the timely and successful delivery of our solutions according to customer needs. This role is dedicated to providing an outstanding customer experience. The ideal candidate will identify customer needs and consistently exceed client expectations.

Requirements

Minimum of 1 year of experience in merchant processing, payment solutions, or payment support roles.
Basic understanding of ACH, credit card processing, payment gateways, and PCI compliance requirements.
Exceptional written and oral communication skills.
Self-motivated with a positive, go-getter attitude.
Strong critical thinking and problem-solving abilities.
Ability to thrive in a fast-paced environment under pressure.
Proficient with CRM software and MS Office, particularly MS Excel.
Experience in delivering client-focused solutions tailored to customer needs.
Proven ability to manage multiple projects simultaneously with keen attention to detail.
Team player who are eager to contribute directly to our company and clients.
Expertise in high-level FERS review and reporting.
2+ years of experience in payments, including merchant services, banking, finance, or underwriting.
At least 2 years of experience in a Client Support or Account Manager role.

Nice To Haves

Bachelor’s Degree or other relevant certifications, licenses, or training is a plus!

Responsibilities

Serve as the escalation/2nd level point of contact for all customer-related matters.
Oversee and ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Assist with complex transaction and deposit reconciliation tasks.
Manage terminal deployments and troubleshoot issues with clients.
Support clients in adding or changing services.
Oversee new merchant implementation and onboarding processes.
Manage our internal ticketing system, including assignment, SLAs, setup, and reporting.
Collaborate effectively as an individual or within a team to complete projects.
Work with processing banks to support client needs.
Train team members on ticketing, client interactions, systems, and more.