Client Support Specialist

ABHS•Clementon, NJ

About The Position

The Client Support Specialist supports the individuals served at Victory Bay through coordination of their medical and clinical treatment needs. Through collaboration with both the medical and clinical teams, the Care Coordinator supports individuals to achieve their recovery goals.

Requirements

Adaptability
Customer Service
Decision Making
Dependability
Ethics
Interpersonal Skills
Job Knowledge
Conflict Management
Organization Skills
Productivity
Self-Development
Teamwork
Compliance with essential and incidental duties; compliance with company policies and procedures.
Compliance with state and federal laws and regulations applicable to the business.
Use of computer, telephone, and other office equipment such as a printer and fax.
Use of company network and email domain.
Enthusiastic self-starter operating with sustained energy and showing great initiative.
Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees, and business partners, among others.
Excellent organizational skills.
Accepts constructive criticism well in an open and non-defensive manner.
Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
Ability to function independently and with flexibility.
Ability to work under pressure, handle multiple tasks and interruptions.
Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
Ability to sit, stand, or walk for extended periods of time.
Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.
High School Diploma or GED
1+ year professional experience in the behavioral health field; Lived experience can be accepted in lieu of.

Responsibilities

Monitor tracking system of required UDS.
Obtain UDS from clients.
Liase with the laboratory.
Coordinate the sending of confirmation screens to lab.
Report positive screening results to the clinical and medical teams.
Enter UDS results into EHR system.
Support the coordination of external referrals.
Auditing Ancillary notes for completion
Facilitate Recovery oriented support groups.
Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
Take Accountability: Take constructive feedback and prevent discourse among our peers.
Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
Be Professional: Wear business casual attire (please see dress code policy).