Client Support Specialist LG
About The Position
Sentara Health Plans in Virginia Beach is looking to hire a Client Support Specialist - Large Group. Location Virginia and North Carolina: Remote in South Hampton Roads (Norfolk, VA Beach, Suffolk, Chesapeake, Portsmouth), Peninsula (Newport News., Yorktown and Hampton) or Northeast North Carolina (Moyock, Elizabeth City); With travel to 2x a month in 1330 Sentara Park office. The Client Support Specialist support the (Sr.) Client Executive and (Sr.) Client Specialist in producing and retaining profitable business in the Large Group segment. Interact with consultants, brokers, and benefit administrators and Sentara Health Plan’s business units to achieve these objectives. Candidate will be responsible for project management of all administrative renewal activities including preparing renewals for underwriting, preparing proposals, preparing internal setup forms and plan documents. They will also review group agreements and contracts for accuracy and compliance. Candidate should demonstrate basic knowledge about health insurance and products. Responsible for maintaining the accuracy of customer data within a CRM system.
Requirements
- 4 years’ related experience required. Related years of experience includes Business Acumen, Customer Relation, Administrative, Project Management or related field.
- High School diploma required.
- Must obtain an L-HIL or L-LIFEHI within 90 days of hire.
Nice To Haves
- Bachelor's degree preferred.
- Basic knowledge about health insurance and products.
Responsibilities
- Project management of all administrative renewal activities including preparing renewals for underwriting, preparing proposals, preparing internal setup forms and plan documents.
- Review group agreements and contracts for accuracy and compliance.
- Maintaining the accuracy of customer data within a CRM system.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
