Client Support Specialist
About The Position
We are currently hiring a Client Support Specialist to join the Catalpa Health team. As a Client Support Specialist with Catalpa Health, you will be an integral team member who helps us to deliver outstanding customer service experiences to our patients and providers. Who We Are: Catalpa Health is a pediatric mental health non-profit organization serving over 7,800 children in the Fox Valley annually. Our team members work diligently to meet the needs of our clients, offering families the support they need at the right time, close to home. Our vision to inspire hope and provide world-class mental health care is our driving force and is realized each day through the actions of our team members. Why Choose Catalpa Health? Building a supportive work environment is at the heart of our values. One way of expressing that support is by providing a comprehensive whole-person benefits plan. We believe in providing resources to our team members to support them in all stages of their life’s journey. Benefits of working at Catalpa Health: Competitive pay Multiple health insurance plans offering both FSA and HSA pre-tax savings Dental and vision insurance plans Life Insurance, Critical Illness and Accident insurance Short & Long-term disability Retirement plan with generous company match Dependent Care Saving Plan Paid Time Off, plus 9 paid holidays each year ( Full time employees earn up to 3 weeks in your first year of employment) Annual professional development/continuing education reimbursement program Wellness program providing additional resources to help our team members maintain a healthy work-life balance Work environment: Casual dress code Centrally located and close to Fox River Mall Fun, supportive and dedicated staff members Work schedule: Monday-Friday, Day Shift Position Description: Greeting clients and completing registration processes at front desk. Answering incoming telephone calls and making out-going telephone calls in a high-volume call center or at the clinic registration desk. Completing full client registration and scheduling process. Properly addressing client concerns and requests, routing calls and questions to the appropriate department and documenting interactions in Epic.
Requirements
- Positive attitude with excellent communication skills
- Ability to work effectively and cooperatively with staff, clients and families
- Proficient with MS Office applications
- High School Diploma or equivalent
- 1+ Years of recent experience in customer service in a health clinic setting
Nice To Haves
- EPIC experience preferred
Responsibilities
- Greeting clients and completing registration processes at front desk.
- Answering incoming telephone calls and making out-going telephone calls in a high-volume call center or at the clinic registration desk.
- Completing full client registration and scheduling process.
- Properly addressing client concerns and requests, routing calls and questions to the appropriate department and documenting interactions in Epic.
Benefits
- Competitive pay
- Multiple health insurance plans offering both FSA and HSA pre-tax savings
- Dental and vision insurance plans
- Life Insurance, Critical Illness and Accident insurance
- Short & Long-term disability
- Retirement plan with generous company match
- Dependent Care Saving Plan
- Paid Time Off, plus 9 paid holidays each year ( Full time employees earn up to 3 weeks in your first year of employment)
- Annual professional development/continuing education reimbursement program
- Wellness program providing additional resources to help our team members maintain a healthy work-life balance
- Casual dress code
- Centrally located and close to Fox River Mall
- Fun, supportive and dedicated staff members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
