Client Support Specialist

ITS - Internet Testing Systems•Baltimore, MD

5d•Remote

About The Position

Internet Testing Systems (ITS) is seeking a Client Support Specialist to join our team! This is a remote opportunity, NO 3rd party resumes will be accepted. ITS is a rapidly growing technology company providing cutting edge technology and quality service to the computer-based testing industry. We believe in strong team dynamics, job satisfaction, and making each team member successful. Because of our unique and leading-edge software environment, our employees typically experience a dramatic increase in their skills and knowledge as they work at ITS. We believe that work should be fun, and that a successful company needs to nurture their employees, not burn them out. We are seeking an entry-level, permanent, full-time employee who wishes to join our team in a challenging and rewarding work environment. You will be a part of a team that encourages growth, focuses on short and long-term goals, and encourages sharing and cross-team development. You will be expected to follow the Client Support guidelines, provide phone, email, and Instant Messenger support to our customers, and handle projects assigned by management. Being able to listen, adapt and respond will be vital in this role.

Requirements

Flexible availability for morning/afternoon shifts including a seasonal Saturday schedule
Bachelor’s degree or equivalent experience in an IT environment w/ course work in database related fields
General knowledge of Windows, Mac, and mobile operating systems
General knowledge of web browsers
General knowledge of network technologies
Strong troubleshooting & analytical skills
Strong customer service skills
Ability to multi-task
Excellent interpersonal and communication skills

Nice To Haves

SQL & HTML experience a plus
Knowledge of the testing industry a plus
Strong leadership skills a plus

Responsibilities

Respond to incoming support calls during scheduled 8-hour shifts between 8:00 AM and 8:00 PM ET, Monday through Friday, with occasional seasonal Saturday shifts from 8:00 AM to 4:30 PM ET.
Provide support for new ITS products, with a focus on remote proctoring and high-stakes examination platforms
Respond to email and chat requests
Support on-call rotation for after-hours calls and escalations as needed
Handle ad hoc projects and tasks including maintaining our internal knowledge base
Review of ITS applications, review of HTML & SQL and evaluate technical issues