Client Support Specialist

Parmele Disability Advocates•Wichita, KS

3d•Hybrid

About The Position

We are looking for a full-time Client Support Specialist to join our growing team. This role is the heart of client communication — providing vital administrative support and compassionate guidance to individuals during some of the most challenging times in their lives. You will act as a bridge between clients, our firm, and the Social Security Administration (SSA), ensuring accurate case tracking, timely communication, and exceptional client service.

Requirements

Prior customer service experience required
Excellent written and verbal communication skills
Strong ability to work independently and manage multiple priorities
Detail-oriented with strong organizational and time management skills
Calm, composed, and professional under pressure
Self-motivated team player with a positive attitude
Critical thinker with strong problem-solving abilities

Responsibilities

Serve as a professional liaison between clients and the Social Security Administration (SSA)
Respond to client inquiries with empathy, clarity, and professionalism
Collect and document case information accurately and efficiently
Track deadlines and prepare timely correspondence
Maintain and update case files in our system with precision
Perform administrative tasks to support effective case management
Collaborate with internal teams to ensure smooth client experiences
Assist with additional duties as needed to support clients and the firm