Client Support Specialist - Digitech - Fayetteville, NC

Sarnova

17h•Onsite

About The Position

The Client Support Specialist is responsible for delivering a high‑quality service experience by addressing patient and client inquiries with accuracy, professionalism, and efficiency. This onsite role is based at the client’s location and is dedicated to supporting a specific client group. The position serves as a key point of contact, ensuring inquiries are resolved in a timely and well‑communicated manner while upholding HIPAA standards and client requirements. The role requires strong attention to detail, sound judgment, and the ability to manage multiple requests in a fast‑paced, client‑focused environment.

Requirements

Education: High School Diploma or equivalent
Strong computer skills. Basic understanding of MS Outlook, Word and Excel
Minimum typing of 40 wpm
Must be a quick learner and willing to ask questions
Able to handle pressure and always maintain composure and demonstrate empathy; must display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties
Ability to work independently, and be accountable for your work
Able to handle large volumes of work while meeting tight deadlines
Ability to identify issues, know what questions to ask, and determine solutions
Excellent attention to detail and accuracy
Able to multi-task, and organize and prioritize tasks in order to complete all work assigned; strong follow-through is necessary
Must be punctual and dependable
Collaborative team player; able to work with all internal departments
Must successfully complete a pre‑employment physical examination and provide documentation of required vaccinations in accordance with client and regulatory requirements

Nice To Haves

Previous experience dealing with the public is helpful
Bilingual, English / Spanish speaking is a plus, but not required

Responsibilities

Dedicated to answering and responding to daily inquiries and requests from the client; forward calls as necessary to alternate billing departments
Determine resolutions to customer issues while adhering to our client rules and expectations
Process client requests to add information to an account such as insurance or patient demographic information or edit existing information
Assist Department Managers in resolving client account issues by researching and/or obtaining necessary documentation from internal or external resources
Work with external parties, including but not limited to hospitals, insurance providers, attorneys and the patients we serve
Scan and mail checks to lockbox
Meet or exceed all production standards without sacrificing quality
Work internally by gaining an understanding of all departments and how they work together toward payment of all EMS claims
Handle correspondence via mail, email and telephone; perform other duties as assigned by management
Comply with all company policies and procedures; adhere to Corporate Compliance Program and Standards of Business Ethics guidelines
Assist senior management in identifying and implementing efficient processing methods and procedures
Additional job duties as assigned