Client Support Specialist
About The Position
Synergy Sports is a global company that serves the elite basketball and baseball markets around the world via a suite of services. Synergy on-demand video-supported basketball and baseball analytics are utilized by all aspects of professional and collegiate organizations from coaching staffs to GMs. As a Client Support Specialist, you will be the frontline connection between Sportradar and our clients—helping them succeed, resolving issues with confidence, and strengthening long-term partnerships. You’ll combine customer service excellence, technical curiosity, and a passion for sports to deliver fast, accurate, and friendly support. This is an ideal opportunity for someone who loves sports, is energized by problem-solving, and wants to grow their career in a dynamic, high-tech environment.
Requirements
- Experience in customer support, technical support, or another client-facing role.
- Excellent written and verbal communication skills with strong attention to detail.
- A passion for sports—the ideal candidate follows major leagues and understands the rhythm of the sports calendar.
- Strong analytical and problem-solving skills; ability to troubleshoot issues logically.
- Proficiency with Windows and macOS.
- Ability to multitask effectively in a fast-paced environment.
- Flexibility to work nights, weekends, and holidays to support global clients.
Nice To Haves
- experience working with APIs, data integrations, and ITSM tools such as Jira or ServiceNow.
Responsibilities
- Serve as the primary point of contact for inbound and outbound client communications (calls, emails, and tickets).
- Develop a deep understanding of Sportradar’s products, data feeds, APIs, and tools to deliver accurate, solution-focused support.
- Troubleshoot issues by researching, replicating, and documenting findings; escalate using ITSM platforms (e.g., Jira, ServiceNow) when needed.
- Proactively assess client needs and provide guidance, best practices, and alternative solutions.
- Maintain high customer satisfaction through timely responses, clear communication, and a client-first mindset.
- Support internal initiatives, special projects, and process improvements as assigned.
Benefits
- A collaborative environment with colleagues from all over the world (Offices in Europe, Asia and US) including various social events and teambuilding.
- Flexibility to manage your workday and tasks with autonomy.
- A balance of structure and autonomy to tackle your daily tasks.
- Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
- Global Employee Assistance Programme.
- Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
- Online training videos.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
