Client Support Specialist
Royal Bank of Canada•Minneapolis, MN
339d•$50,000 - $85,000
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About The Position
The Field and Client Support Specialist will investigate, triage and resolve field and client facing inquiries. You will analyze business processes and offer an elevated level of customer support. You will train and provide support for other associates on the team and handle escalated customer service situations. You will create knowledge base articles and complete oversight of the knowledge base and support new initiatives. In this role, you must understand regulatory and organizational risks associated with providing support to the client and field.
