Client Support Specialist (Tier 1)

Edlink•Austin, TX

10d•$45,000 - $75,000•Onsite

About The Position

Edlink takes on some of the toughest problems in educational technology. We help turn bad data into good data to make it fast and easy for learning platforms to integrate with school data systems. Our API helps over 60 million people at 5,000 districts & universities get access to the various learning platforms they use. We're a small startup located in Austin, Texas (26 team members), but growing fast. We’re high-performing, and we tackle the problems that nobody else wants to take on. The ideal candidate will not just be an e mployee; they will be among the first few hires and will have the opportunity to contribute massively to the growth and direction of the organization as a whole. Be the first line of defense and the first point of contact for all of our SMB clients Take charge of the support pipeline, coordinating internal conversations between Client Success, Engineering our clients and their customers. Participate in strategy and planning conversations with the Growth team Develop a deep understanding of our industry, our client personas, Edlink’s use-cases and our technology Promote continuous improvement both internally and with clients in the areas of process improvement, response time, customer satisfaction and resolution time Contribute to the vision and mission of Edlink by helping where you can. We are a fast-growing technology company and job requirements are subject to frequent changes Help our customers get the most they possibly can from working with us. Miss being around someone other than your plants, pets and family every day? We're an in-office team only hiring in-office roles. Have a "non-traditional" background? Maybe you didn't go to college. Maybe you haven't worked in awhile. Maybe your most recent work experience doesn't translate well to a resume. We don't care. If you've got the skills and we believe you're on a good trajectory and just need a chance to run, you'll have a darn good shot at the role. Passionate about scaling & building teams? This role needs someone who’s excited to dig into building an environment where our company can help clients succeed.

Requirements

Experienced in support, sales, or account management, or have transferable skills from other roles or personal projects
A strong communicator, clear, thoughtful, and great at making a good first impression
Proactive and organized, with a bias toward action and follow-through
A quick learner who’s curious by nature and eager to grow
Great at listening and understanding others' needs
Comfortable working in fast-moving, sometimes ambiguous environments

Nice To Haves

You’ve worked with technical products or in a startup setting before
You enjoy solving problems and making processes better. For customers and for your team

Responsibilities

Be the first line of defense and the first point of contact for all of our SMB clients
Take charge of the support pipeline, coordinating internal conversations between Client Success, Engineering our clients and their customers.
Participate in strategy and planning conversations with the Growth team
Develop a deep understanding of our industry, our client personas, Edlink’s use-cases and our technology
Promote continuous improvement both internally and with clients in the areas of process improvement, response time, customer satisfaction and resolution time
Contribute to the vision and mission of Edlink by helping where you can. We are a fast-growing technology company and job requirements are subject to frequent changes
Help our customers get the most they possibly can from working with us.