Client Support Specialist - Pricing & Reference Data
About The Position
The team is responsible for analysis, checks, and monitoring for ICE Data Indices and Pricing & Analytics clients globally. A significant part of the job involves working with global clients on a wide range of inquiries including market data, pricing valuation, rebalancing questions, methodology, and product issues. The team collaborates with multiple ICE teams globally such as Data, account managers, and product teams, constantly taking on more responsibilities and gaining exposure to new products. The goal is to provide coherent information and analysis to clients, while working with multiple teams and conducting analysis to improve existing workflows to provide a high level of support for a portfolio of top global clients. Team members are expected to exhibit a desire and aptitude for learning all areas of the business and understanding how it fits into a global client’s workflow.
Requirements
- Bachelor's degree required
- Basic knowledge of the Financial Services industry
- Able to learn quickly
- Organized and multi-task
- Problem solving skills
- Critical thinking
- Team player
- Technical skills
- Ability to work under pressure
- Effective listening, verbal and written communication skills
- Experience in a professional work environment
- Positive attitude and deep customer service orientation
- Must be able to work flexible shifts between 8:00 AM and 8:00 PM to ensure proper coverage
Responsibilities
- Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies
- Research and respond to client queries, via email and phone, in a professional manner, while taking great care to keep client informed of action being taken
- Support clients across the different reference data, pricing and index level inquiries, methodology question etc.
- Analyze valuation disputes and discrepancies, and troubleshoot technical issues
- Use multiple types of tools and systems to conduct analysis
- Problem solving and troubleshooting
- Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers
- Identify trends to address with the client or internally to improve client experience and workflow
- Communicate with colleagues to maximize efficiencies
- Tracking client questions and issues
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1-10 employees
