Client Support Specialist - Payroll

ADP • Norfolk, VA

386d

About The Position

The Client Support Specialist at ADP serves as the front-line representative for resolving client challenges related to payroll and HR technology. This role focuses on providing exceptional service to clients with 50 to 999 employees, ensuring their satisfaction through effective communication and problem-solving. The position emphasizes a metrics-driven environment, where the specialist must build rapport with clients and maintain high client satisfaction scores while adhering to a structured daily schedule.

Requirements

• 3 - 5 years of experience in a client service or customer service environment.
• Ability to work overtime during peak seasons.
• Strong communication skills, both verbal and written, to convey information clearly to clients.
• Experience in teamwork, resilience, negotiation, and trust-building, particularly from military experience.

Nice To Haves

• A college degree is preferred but not required.

Responsibilities

• Serve as a trusted advisor and problem solver for clients' payroll and HR technology issues.
• Build relationships with clients through phone, email, and chat, striving to exceed expectations in every interaction.
• Educate clients on ADP products and services, providing recommendations based on their needs.
• Organize and manage a high volume of inbound calls, especially during peak seasons.

Benefits

• Best-in-class benefits starting on Day 1.
• Ongoing training, development, and mentorship opportunities.
• Company-paid time off for volunteering activities.
• Focus on mental health and well-being support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees