Client Support Specialist - Lead

Catalpa Health•Appleton, WI

18h•Onsite

About The Position

We are currently hiring a Client Support Specialist - Lead to join the Catalpa Health team. We are looking for compassionate, mission-driven professional to join our team. The Client Support Specialist-Lead assists the Client Support Services Manager by accurately and efficiently handling and completing the day to day operations of the Client Support Services department. This is a full-time position, located on-site at our Appleton clinic location. Who We Are Catalpa Health is a pediatric mental health non-profit organization serving over 7,800 children in the Fox Valley annually. Our team members work diligently to meet the needs of our clients, offering families the support they need at the right time, close to home. Our vision to inspire hope and provide world-class mental health care is our driving force and is realized each day through the actions of our team members. Why Choose Catalpa Health? Building a supportive work environment is at the heart of our values. One way of expressing that support is by providing a comprehensive whole-person benefits plan. We believe in providing resources to our team members to support them in all stages of their life’s journey. Benefits of working at Catalpa Health: Competitive pay Multiple health insurance plans offering both FSA and HSA pre-tax savings Dental and vision insurance plans Life Insurance, Critical Illness and Accident insurance Short & Long-term disability Retirement plan with generous company match Dependent Care Saving Plan Paid Time Off, plus 9 paid holidays each year ( Full time employees earn up to 3 weeks in your first year of employment) Annual professional development/continuing education reimbursement program Wellness program providing additional resources to help our team members maintain a healthy work-life balance Position Description: Completes daily work process of CSS department team members, including but not limited to: g reeting clients and completing registration processes at front desk; answering incoming telephone calls and making out-going telephone calls in a high-volume call center or at the clinic registration desk; completing full client registration and scheduling process; properly addressing client concerns and requests, routing calls and questions to the appropriate department and documenting interactions in Epic. Assign, monitor and review work of client support specialists. Provide daily support to client support specialists. Assist with client support specialist training program.

Requirements

Strong work ethic and commitment to team work.
Reliable and consistent workplace attendance.
Strong verbal and written communication skills, with ability to interact with internal and external customers in a professional and caring manner.
Demonstrates strong computer skills and knowledge.
Able to assist with basic equipment set-up and troubleshooting.
Works at an advanced performance level with few errors and with little supervision.
Demonstrates many leadership skills such as delegation, team building, managing multiple priorities, problem solving and decision making.
Meets standards of confidentiality and adheres to Catalpa Health’s policies regarding patient privacy and rights.
Demonstrates knowledge of departmental processes.
High school diploma or equivalent. (Required)
At least 2 years of relevant experience in a health care environment providing customer service, scheduling and/or registration duties. (Required)

Nice To Haves

Experience with electronic medical record software, EPIC. (Preferred)

Responsibilities

Completes daily work process of CSS department team members, including but not limited to: g reeting clients and completing registration processes at front desk; answering incoming telephone calls and making out-going telephone calls in a high-volume call center or at the clinic registration desk; completing full client registration and scheduling process; properly addressing client concerns and requests, routing calls and questions to the appropriate department and documenting interactions in Epic.
Assign, monitor and review work of client support specialists.
Provide daily support to client support specialists.
Assist with client support specialist training program.

Benefits

Competitive pay
Multiple health insurance plans offering both FSA and HSA pre-tax savings
Dental and vision insurance plans
Life Insurance, Critical Illness and Accident insurance
Short & Long-term disability
Retirement plan with generous company match
Dependent Care Saving Plan
Paid Time Off, plus 9 paid holidays each year ( Full time employees earn up to 3 weeks in your first year of employment)
Annual professional development/continuing education reimbursement program
Wellness program providing additional resources to help our team members maintain a healthy work-life balance