Client Support Specialist I

ADP-posted about 1 year ago
Full-time • Entry Level
El Paso, TX
Professional, Scientific, and Technical Services
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The Client Support Specialist I at ADP is responsible for providing expert support to payroll professionals and C-Suite executives, ensuring they maximize the use of ADP products and systems. This role involves addressing human capital management inquiries, including payroll processing, tax solutions, and compliance, while building strong client relationships and delivering exceptional service.

  • Provide consistent expert support and communicate with clients regarding ADP products and systems via phone in a timely manner.
  • Maintain client relationships with a sense of urgency and strong interpersonal skills.
  • Ask relevant questions to define the root cause of problems and generate solutions.
  • Exhibit extreme ownership on follow-up and follow-through on all resolutions to exceed client expectations.
  • Meet key internal client service metrics including first call resolution and call adherence.
  • Work closely with internal partners to ensure client and business success.
  • Bachelor's degree or equivalent military experience or 2-3 years of experience in Human Capital Management or client service environment.
  • Strong communication skills (verbal and written).
  • Self-starter who can prioritize tasks and manage deadlines.
  • Comfortable working with multiple screens and software products in a full-time inbound call support role.
  • Ability to manage high volume, complex payroll guidance requests.
  • Efficient time management skills.
  • Expert knowledge of U.S. payroll tax compliance.
  • Expert knowledge of U.S. payroll processing, depositing, and reporting.
  • Experience managing multi-state, multi-jurisdiction payroll with responsibility for tax compliance, filing, or corrections.
  • Payroll Certification: CPP or FPC.
  • Flexible work environment
  • Company paid time off for volunteering
  • Health and wellness programs
  • Diversity and inclusion initiatives
  • Career development opportunities
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