Client Support Specialist - Greater Pittsburgh, PA Area (REMOTE)

Fidelity Investments • Cranberry Township, PA

135d

About The Position

As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.

Requirements

• Series 7 required.
• Series 63 or ability to obtain within 90 days.
• 2-3 years of previous financial services experience.

Nice To Haves

• Broad based knowledge and understanding of general financial planning concepts.
• Proven customer service, client support and problem resolution skills.
• Strong verbal and written communication skills.
• Ability to effectively influence others.
• Robust time management and organizational skills.

Responsibilities

• Engage with customers, via inbound calls, responding to their inquiries which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests.
• Deliver efficient and responsive resolution for various client situations.
• Own the management of the case, research the issue and communicate the solution to the client.
• Uncover opportunities and identify products and services that will enhance the client’s financial success and partner with the Financial Consultant to further discuss with the client.
• Collaborate with internal business partners to research and resolve complex client requests.
• Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request.

What This Job Offers