Client Support Specialist (French-speaking) - On-site BM01

Concentrix • Albuquerque, NM

106d • $22,000

About The Position

Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Client Support Specialist in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry. This is a great opportunity to experience the power of what’s next and develop 'friends for life' at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Requirements

• Proficient or bilingual in French and advanced in English.
• Proven project management experience with success in managing deadlines, customers, and schedules.
• Demonstrated ability to resolve issues and maintain strong relationships with customers.
• Excellent written and verbal communication skills.
• Service orientation with the ability to break down complex concepts for anyone to understand.
• Knowledge of important Support KPIs.
• Tech- and data-savvy.
• Ability to learn new tools quickly and deeply.
• Extreme attention to detail and meticulous organizational habits.
• Superb listening skills and a service mindset.
• Time management skills and a strong sense of urgency, ownership, and accountability.

Responsibilities

• Respond to seller queries in a timely and accurate way, via email.
• Identify needs and help them use specific features.
• Be a mediator between internal stakeholders and sellers.
• Communicate in a clear and concise way, adapting your answers to the needs of each seller.
• Analyze and report product malfunctions by testing different scenarios or impersonating users.
• Update internal databases with information about technical issues and useful discussions with sellers.
• Inform sellers about new features and functionalities.
• Assist content managers in improving our FAQ to reduce the overall contact rate by providing qualitative self-help to our sellers.

Benefits

• Full time 39 hours/week contract.
• Salary 22000 euros gross/year + up to 2400 euros gross/year in bonus.
• Great office location in Barcelona.
• Friends hunting (referral) bonus.
• Full paid training about the company and the project you will be working on.
• Career development program and specialized courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees