Client Support Specialist, Field Operation

About the position

The Client Support Specialist position is a full-time role that allows you to work from home in Ohio, Kentucky, Illinois, Michigan, or Tennessee. This position is part of Ticketmaster US, a division of Live Nation Entertainment, which is dedicated to helping fans access live events. The role involves delivering services to support clients' day-to-day needs related to ticketing systems and products, maintaining service levels, and ensuring timely problem resolution. Responsibilities include training, sharing best practices, and providing operational support.

Responsibilities

• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines
• Maintain customer contacts for accurate tracking and reporting
• Provide high-level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and afterhours office support
• Support Ticketmaster ONE, Host System & Access Control
• Create/modify reports and support season ticketing
• Assist with client onboarding and ongoing maintenance
• Communicate product updates and provide support for TM products
• Use troubleshooting techniques to identify root causes of issues
• Research client/customer complaints about service levels
• Work with National/Central support groups to expedite problem resolution
• Resolve issues with Customer Service for events with problems

Requirements

• H.S. diploma or equivalent; BA/BS degree preferred
• 1+ years of experience with the Ticketmaster System and/or various ticketing systems
• Overall awareness of the entertainment and sports business
• Box Office experience is a plus
• Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred
• Archtics experience is preferred
• Strong Microsoft Word, PowerPoint, and Excel skills
• Service-oriented with strong organizational and communication skills
• Ability to handle multiple priorities

Nice-to-haves

• Knowledge of how TM departments impact one another and outside clients
• Certain degree of creativity, latitude, and problem-solving skills

Benefits

• Generous vacation
• Healthcare benefits
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents
• Access to free live events through employee ticketing program