Client Support Specialist, Employee Health & Benefits

About the position

As a Client Support Specialist within the Employee Health & Benefits team at Marsh McLennan Agency (MMA), you will play a crucial role in supporting the Account Management and Sales teams. Your work will ensure that client needs and expectations are met through high-quality deliverables. The position offers on-the-job training, mentorship, and career pathing, along with support from management and team members.

Responsibilities

• Coordinating and completing the marketing process for new and renewal group business, including compiling census data, benefit plans, rates, experience, soliciting quotes, monitoring bid requests, corresponding with carriers, and preparing complex cost sheets according to the marketing process and workflow guidelines outlined in the Resource Guide.
• Supporting preparation of client communication materials used in Strategic Planning, Renewal and/or Quarterly Claim Reviews, Open Enrollment meetings, Stewardship, Capabilities or Finalist presentations, and any other client-facing interactions during the year.
• Providing strong customer service to clients, including directing or responding to client telephone calls and emails.
• Clearly demonstrating compliance with all processes, procedures, workflows and documented standards to deliver accurate materials in a timely manner.

Requirements

• At least a year or more of experience within the insurance industry, ideally in a brokerage or agency setting and focused on employee benefits.
• Effective oral and written communication as well as relationship building skills.
• High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint.
• Exceptional time management and organization skills.
• An active insurance license or willingness to obtain relevant license within 3 months of employment.

Nice-to-haves

• Bachelor's Degree in Risk Management, Business Administration or other relevant program.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.