Client Support Specialist - Contracts

LDI Connect • Jericho, NY

6d • $20 - $25

About The Position

As a Client Support Specialist with a focus on contracts and billing, you will play a vital role in managing the lifecycle of customer contracts, including setup, billing, renewals, and handling inquiries. Your goal is to ensure smooth operations, accurate billing, and excellent customer service while maintaining compliance with company policies and contractual obligations.

Requirements

• Ability to work on and prioritize multiple projects while continuing to meet goals and deadlines for ongoing tasks, with minimal supervision
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
• Excellent written and verbal communication skills
• Excellent attention to detail in a fast paced environment with the ability to identify errors and root causes of errors, and develop workable solutions or alternatives to avoid errors going forward
• Ability to interact with and build productive working relationships across all organizational levels and departments
• Strong computer skills (Excel | Word | Microsoft365) with demonstrated high accuracy output

Responsibilities

• Process and implement new customer contracts
• Serve as the main point of contact for customer inquiries related to contracts, including billing, terms, and service adjustments.
• Investigate and resolve contract-related discrepancies or disputes, escalating issues as needed.
• Maintain an organized schedule to track upcoming renewals and ensure timely completion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed