Client Support Specialist (Consumer, Opening, Collect, Insight and Business)

MeridianLink

81d

About The Position

As a Client Support Specialist, you will play a vital role as first line of defense in providing exceptional support to our customers. Your responsibilities encompass accepting and resolving customer communication, addressing inquiries, and ensuring that client issues are efficiently resolved. This role involves responding to incoming client communications, meticulous documentation of interactions in our case management systems, facilitating escalations when necessary and keeping clients informed about ongoing issue resolutions. You will directly resolve client inquiries using established methods, with a commitment to customer satisfaction.

Requirements

• Prior education or career experience.
• Ability to determine a course of action based on guidelines and modify processes as needed.
• Exercise judgment within defined procedures to determine appropriate actions.
• Build productive internal and external relationships to resolve mutual problems through collaboration.

Nice To Haves

• Bachelor's degree and 0-2 years of related experience or equivalent work experience.
• Strong relationship-building skills to collaborate on procedures or transactions.

Responsibilities

• Coordinate with internal departments to resolve issues and follow through with the client until completion.
• Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues.
• Responsible for assisting in the development of support delivery strategy and related processes, escalation procedures and training.
• Provide information about products and/or services, answer questions, and resolve problems and issues.
• Complete tasks or activities supporting the implementation of procedures.
• Ensuring inquiries are followed up on and provided a resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees