Client Support Solutions Specialist
About The Position
We value providing superior customer service and are committed to the successful operation of all our systems and processes. We are seeking a qualified help desk technician to assist our partners with questions and problems concerning our business solutions offerings. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills. Objectives of this role Listen attentively to customers’ questions and concerns and offer optimal solutions Provide quick and effective assistance with information technology systems Guide customers through systems configuration, troubleshooting, and maintenance Inform customers about specifications and features for an improved customer experience. Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel Represent our organization with professionalism and integrity while helping to advance our company mission
Requirements
- Medical Office Experience preferred with a strong understanding of medication and lab ordering
- Excellent problem-solving and analytical skills
- Comprehensive knowledge of computer systems and experience in troubleshooting
- The ability to break down technological processes and deliver clear, step-by-step instructions
- Patient, friendly demeanor with a great aptitude for listening
- Strong verbal and written communication skills
- Commitment to providing exceptional customer service
- Detail oriented
- Self-motivated
- Able to work with minimal supervision
- Multi-tasker
- Willing to execute projects to completion, finding alternatives as events/changes occur
- Team member. Works well with other team members as peer and subordinate, fitting into culture of company
Nice To Haves
- Passion for problem-solving and customer service
- Tech savvy, experience working in a tech-related field (a plus)
- Ability to diagnose and resolve a variety of technical issues
- Team-oriented mindset with an openness to feedback
- Eagerness to learn new technologies and systems
- Experience working as a help desk technician or in a similar customer support role
Responsibilities
- Respond to support inquiries via email, online chats, over the phone, or in-person
- Inform customers about EHS products and services
- Walk customers step-by-step through the problem-solving process
- Help with troubleshooting EHS applications and systems
- Follow up with customers to ensure satisfactory service
- Communicate customer feedback to the appropriate internal team members
- Partner with sales teams to ensure a smooth transition for the client
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
