Client Support Shift - Overnight Weekends

All Together Recovery•Danville, KY

19h•Onsite

About The Position

All Together Recovery LLC (ATR) provides multiple levels of ASAM SUD/BHSO care, including recovery housing, education, job training, employment, and other recovery related extensions to the family in for-profit and non-profit environments. The Client Support Shift Lead will provide management to a variety of certified, paraprofessional, and ancillary staff, including peer support cross-trained client support staff on their assigned shift. They will function as a role model for all client support and program participants, exhibiting competency in recovery dynamics and the use of coping skills. They serve as a senior client advocate for all ATR entities.

Requirements

Must have a valid Kentucky driver’s license
Be proficient in all ATR rules, policies, and procedures
Knowledge of local resources, the recovery community and service access
Maintain all required personal certifications and required training
Current APSS certification
1 year of previous experience as an APSS
High school diploma or GED
History of leading a team of three or more team members

Nice To Haves

12 months working in SUD treatment field

Responsibilities

Participate in all necessary staff meetings
Be proficient in all ATR rules, policies, and procedures
Model servant leadership
Operate with integrity in all circumstances
Communicate effectively and be responsive to verbal and written correspondences
Oversee all scheduling, evaluations, and disciplinary actions for all subordinate members
If necessary, fill in for team members who are absent to cover APSS billable services
Maintain all pertinent ATR records as per policy and regulations
Maintain all required personal certifications and required training
Educate and coach clients in all aspects of client house rules
Perform 30-minute walk throughs and head counts daily
Maintain daily updated dorm list
Ensure that all clients are where they are supposed to always be
Lead on shift, provide support for all client support staff on shift and maintain regular communication with immediate supervisor about any issues that may arise
Ensure shift reports are completed daily, and the previous shift report is filed accordingly after review
Administer drug screens, room checks, body and belongings search as needed
Collaborate with admissions coordinator/intake team to contact all referrals in a timely manner
Provide general information on services offered by ATR programs
Collect via EHR client general information regarding mental health, current crisis level, payment options, legal status, and other relevant information
Identify factors which suggest the referral may be better served by another agency and confirm with admissions coordinator, always providing warm handoffs to connecting agencies
Schedule applicant
Process paperwork and maintain records
Provide needed documentation to enroll clients into treatment
Coordinate benefits verification, identification of financial guarantor and payment arrangements
Ensure client, family, and referent satisfaction with the admissions process
Internal communication with medical and program managers (involving CEO and clinical program manager as needed) to ensure admissions are appropriate
Pre-admissions communication with client, family members, and referents
Coordinate and ensure timely processing of program documents including referrals, intakes, and discharge summaries
Engage in appropriate written and verbal communication with families, courts, insurance companies, case managers and treatment team
Enter assessment and admissions data into EHR
Ensure admissions to the facility occur in a timely and seamless manner
Be on call nights and weekends
Initiate and maintain relationships with external community partners
Complete projects and tasks as assigned by admissions coordinator in sole reference to duties in admissions while on shift