CLIENT SUPPORT SERVICES SPECIALIST, T.

City of Miami (FL)•Miami, FL

34d

About The Position

This is specialized, paraprofessional work responsible for supporting and assisting in all Client Support Services functions. An employee in this class ensures adequate processing, placement and follow-up for clients in all program areas. Independent judgment is exercised in performing specialized functions within general guidelines and policies. An incumbent in this class should be able to conduct research, analyze data and arrive at logical conclusions. An employee in this position reports to a higher-level administrator or designee.

Requirements

A minimum of 60 college credits
Considerable two (2) years experience working directly with clients receiving assistance through the Section 8 and/or HOPWA programs.
Proficiency in English/Spanish is preferred.
Equivalent combination of education and experience beyond a high school diploma or its equivalent and one (1) year of the required experience mentioned above.

Nice To Haves

Proficiency in English/Spanish is preferred.

Responsibilities

Meeting with clients to determine program eligibility.
Assisting clients with housing needs.
Explaining and applying rules, regulations, and policies of the department and program guidelines to clients and landlords.
Serving as a liaison between landlords and clients, and follows up and resolves any complaints.
Composing letters informing landlords and/or clients about any changes in services, violations, disciplinary actions, etc..
Conducting research for the purpose of tracking client support services.
Preparing and distributing data through the use of software compatible with Federal, State and local grant tracking systems.
Researching and compiling data for special reports and projects.
Providing client service assistance in line with the different programs.
Performing other related work as required.