Client Support Senior Associate - State Street Global Advisors

State Street Corporation • Boston, MA

285d • $52,000 - $75,400 • Hybrid

About The Position

State Street Global Advisors, the asset management division of State Street Corporation is actively hiring a Client Support Senior Associate. This Associate level position will report to the Client Support Manager in the corporate headquarters at the Channel Center Building in Boston. The Client Support Senior Associate's primary responsibility is working with our institutional clients to ensure their trading needs are addressed to the highest level of satisfaction and any issues or problems are resolved promptly and professionally. In addition to working with our external clients, the Client Support Senior Associate will collaborate internally with various Business Units across SSGA including the Global Institutional Group and Portfolio Management team. The Associate needs to be dedicated, enthusiastic, solutions oriented, and demonstrate good judgment on critical issues and resolution. There is a need for the associate to be an extension of the GIG team supporting the client's needs while adhering to process standards and procedures.

Requirements

• Bachelor's degree in Business, Finance, or equivalent work experience
• Minimum 5 years in financial services
• Work experience or demonstrated ability for exceptional time management capabilities
• Ability to work in a complex, global, fast-paced environment and deliver solid action-oriented results quickly in a Hybrid Work Environment
• Team player able to work effectively at all levels of an organization
• Excellent collaborative, interpersonal, organizational, and communication skills (written and verbal) including a confident and professional telephone presence
• Ability to work this position's hours: 10AM- 6PM EST
• Strong problem resolution and analytical skills

Responsibilities

• Ensure the highest quality of client satisfaction by responding to clients on general inquiries related to trade placement and settlement with SSGA
• Collaborate with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate
• Maintain current client internal documentation such as Transaction Security Forms, Authorized Signers Lists, Wire Instructions, etc. in accordance with our Corporate FTTOP Policy
• Actively and enthusiastically offer creative solutions and always find ways to improve or enhance the client experience
• Participate in and/or lead projects as needed
• Enforce process standards and documented procedures
• Participate in ongoing training and development of more junior staff, while providing feedback to the management team on progress
• Operate as backup for manager when they are unavailable
• Build technical expertise and better understanding of marketplace nuances
• Assist manager in quality control checks
• Conform with the ‘risk' escalation chain for operational issues and suspicious transactions
• Perform other duties as needed

Benefits

• Generous medical care
• Insurance and savings plans
• Flexible Work Programs
• Development programs and educational support
• Paid volunteer days
• Matching gift programs
• Access to employee networks

What This Job Offers

• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree